Always stamp your ticket when getting on the tram (even when you transfer) and make sure you have done so correctly. Let passengers exit the tram before getting on and give up your seat to passengers with special needs. Do not travel with pets except during the times and days established. Cooperate with inspectors and do not disturb other passengers with sound reproduction devices. No alcoholic beverages. No smoking, etc. Consult all civil behaviour rules in the Regulations area.
You can use this website and fill in the Complaints and Suggestions form (create link to form). If you would like to request information, we can also help you through any of our contact channels. (create link to the Contact Us section)
- You may travel with one dog per person at off-peak times. The dog must be on a leash and wear a muzzle.
- From 11 September to 24 June, dogs are not permitted between 7 am and 9.30 am or between 5 pm and 7 pm.
- At weekends and on public holidays, as well as from 24 June to 11 September, dogs are permitted at all times.
- The person travelling with the dog is responsible for its behaviour. It must not disturb other users or obstruct doors or areas of transit.
Yes, as long as the tram’s capacity permits it at the time. Avoid peak hours. There are spaces reserved for bicycles inside the tram.
Yes, but there are differences between a single and integrated ticket.
- With a single ticket: You can make transfers between Trambaix lines T1, T2 and T3 and between Trambesòs lines T4, T5 and T6 within 30 minutes of the first validation. You must stamp the ticket on each transfer. Single tickets for Trambaix cannot be used for Trambesòs, and vice versa.
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With an integrated ticket: The integrated tickets with limited trips allow up to three transfers in one journey. You must stamp the ticket on each transfer. The maximum time for transfers is 1 hour and 15 minutes for 1 zone tickets. The time limit increases by 15 minutes for each additional zone. On the other hand, it is not possible to transfer from one tram to another from the same line with one stamp. The transfers must be between different TRAM lines or other means of transport.
It costs €2.40. This ticket is not integrated and can only be used on the network for which is was purchased.
Yes. The T4 and T-Rosa Metropolitana and the FGC’s T-Pensionista and Passi Pensionista can be used to travel on the TRAM.
For further information or to request a card, contact:
- T4 and T-Rosa Metropolitana: 900 70 00 77
- T-Pensionista and Passi Pensionista of the FGC: 012
Although they are valid for travel on the TRAM, the tickets that cannot be purchased at our stops are:
- Social tickets: T-Rosa, T-Rosa Metropolitana, T-4, T-Pensionista FGC, Passi Pensionista FGC, Passi d’acompanyant.
- Single-parent or large-family tickets
- Tourist tickets: 2,3,4,5-Days
- Other tickets: T-Escolar, T-Esdeveniment, T-16, T-Mes for the unemployed and T-Verda.
Yes. Both tram networks are integrated into zone 1 of the ATM (Autoritat del Transport Metropolità) fare system network and the integrated transport tickets are valid for use in this zone.
Press the Info/SOS button available at all TRAM stops. Our control centre will help you 24 hours a day.
No. For security reasons, you can only pay for the tickets with coins or by card.
Yes. You can call us free of charge on 900 701 181 from Monday to Friday from 8 am to 8 pm (from 8 am to 3 pm in July and August).
All the tickets are sold at:
- Self-service machines at the TRAM stops
- Ticket counters of other operators: TMB, Rodalies Renfe, FGC
- Tobacconists
- Newsagents
- CaixaBank cashpoints
There are certain tickets that have to be issued in person with accreditation, due to their special characteristics. For further information, consult this link
- Weekdays (from Monday to Thursday), Sunday and holidays: from 5 am to midnight.
- Fridays, Saturdays and the nights before holidays: from 5 am to 2 am.
- New Year’s Eve, Saint John’s Eve and the night before 24 September: service begins at 5 am and continues uninterrupted throughout the night.
- Christmas Eve: from 5 am to 10.30 pm.
Payment can be made within 30 days of receiving the fine through the following methods:
- You can call us free of charge on 900 701 181
- Through our website
- At Customer Service offices
- At ServiCaixa cashpoints
Fill in the form in the TRAMeduca.cat
You can also telephone the TRAM Education Service on 938 515 158
The T-16 ticket is for children aged 4 until 31 December of the year they turn 16 which allows them unlimited free travel on the public transport network of the integrated fare system, within the fare zone in which the child lives.
For children resident in municipalities in BAND 1:
Badalona, Barcelona, Castelldefels, Cornellà de Llobregat, Esplugues de Llobregat, Gavà, l'Hospitalet de Llobregat, Montcada i Reixac, Montgat, el Prat de Llobregat, Sant Adrià de Besòs, Sant Boi de Llobregat, Sant Feliu de Llobregat, Sant Joan Despí, Sant Just Desvern, Santa Coloma de Gramenet, Tiana, Viladecans.
Call 900 928 900 or consult the rest of the service channels that you will find on the T-mobilitat website.
For children residing in municipalities in BANDS 2, 3, 4, 5 and 6:
Contact the Association of Municipalities for Mobility and Urban Transport - AMTU
Call 900 901 416 (option 1) or click hereFor further information, consult the following link.
Telephone hours are:
- From Monday to Friday: from 9 a.m. to 2 p.m.
If you have any questions or complaints, you can submit it through the following contact addresses:
- If this is the first time you are requesting the T-16 card: amtu@t-16.cat
If you already have a T-16 card: documentacio@t-16.cat
The Baix Llobregat lines (T1, T2 and T3) end their route at Francesc Macià, and the Besòs lines (T4, T5 and T6) start at Plaça de les Glòries. You will have to travel using another means of transport between Francesc Macià and Glòries.
Yes of course. The T-mobilitat allows you to move with all modes of transport through the metropolitan rate zone and has begun its territorial expansion towards the rest of the crowns.
For more information visit the T-mobilitat website.
- User registration
- FM/FN profile
- Lock & unlock
- Exchanges
- Invoices
- Other arrangements
- Incident management
Access to public transport vehicles and facilities with electric scooters or unicycles is prohibited from February 1, 2023.
Reports drawn up by the intervention teams of the public transport operators for breaches of the ban on transporting electric scooters and monowheels in tram will result in an economic penalty.
Sales of the traditional T-jove travel card will end on the March, the 15th.
People between ages 25 and 29, both inclusive, can begin to purchase and travel with the T-jove from 15 March.
If you are a T-mobilitat user, your Jove (youth) profile will automatically be added to your account and to your card. This will ensure that the machines and the app detect it when you hold your card up to the readers and therefore allow you to purchase the T-jove pass. Should you have any difficulty, please go to your personal area on the T-mobilitat website to check that the Jove profile appears and to confirm that it has also been loaded onto your card, in the "support management" section. If you are not yet a T-mobilitat user, you will need to register.
No. The new terms and advantages adopted for the T-jove only apply to the T-mobilitat system. Nevertheless, there may be people under age 25 who only travel in 1 zone and who can still benefit from the old system. In any case, the T-jove card with the magnetic strip will also soon cease to exist.
Yes, it will be a permanent, this is a change in the basic features of the T-jove (except for the 50% discount, which is temporary).
Existing travel cards can be used up completely, whether purchased in 2022 or 2023.
No. However, the fact that we stop selling the T-jove in cardboard format does not mean that the card can no longer be validated. The cardboard T-jove can still be used and validated throughout the year.
You can use any existing T-jove travel card that you have, and then switch to the new system.
For any queries, complaints or suggestions, or to make an application for T-mobilitat, please contact us online:
- Twitter: @T_mobilitat.
- Telegram: T-mobilitat Atenció.
- By phone: freecall to 900 928 900.
- Form: fill in the enquiry form on this website.
- In person: book an appointment in advance at the T-mobilitat Service and Information Centre (CAI), at avinguda de la Granvia de L'Hospitalet, 16-20. You can also check the other information points of the network.